North-Central Remedy User Group (NCRUG) - Agenda

Friday, May 4, 2007 - 12:00pm to 4:00pm
Location: General Mills Inc. (Hosted by General Mills)
1 General Mills Blvd
Minneapolis, Minnesota 55426
phone: 763-764-7600
Main Office/Champions Center - CRC2-23 Auditorium

Please RSVP to colin.miller@genmills.com or 763-764-5168


Lunch/Arrival - 11:00am - 12:00pm

Welcome - 12:00pm - 12:10pm

Introductions - 12:10pm - 12:30pm

What's New in BMC/Remedy CMDB 2.x - 12:30pm - 1:30pm
Lenny Warren - BMC Corporation
Major changes have been made to the CMDB application to become more in-line with ITIL guidelines and customer needs which will be addressed during this presentation. The biggest change to the CMDB v2.x application was moving the application to Deployable Application status. In addition, CMDB v2.x is required to be installed prior to any ITSM v7.x application and now requires an application license (no CMDB User fixed or floating licenses are required at this time). The CMDB v2.x data model had some significant changes made to it. For instance, some of the v1.x classes being renamed (BMC_AssetBase changed to BMC_BaseElement; BMC_NetworkPrinter changed to BMC_Printer) and other classes (BMC_Document) being added. The ability to track customizations to CMDB v2.x and to run Reconciliation Engine Jobs against selected classes/attributes has been enhanced with the upgrade of the Namespace option. These and more changes will be covered during the presentation. A CD of information relating to CMDB and other applications will also be provided to all attendees.

Powering your Remedy Investment with Diagnostics and Resolutions – 1:30pm – 2:00pm
Michael Graff - SupportSoft Inc. - http://www.supportsoft.com/
No matter how your support calls originate or where they end up, your company relies upon BMC Remedy CTS to track incidents and streamline your IT service operations. But as pressure mounts to reduce IT operations’ costs and increase service levels, organizations are extending the benefits of their CTS application through diagnostic and resolution technology. In this session, we will discuss industry trends, consequences of these IT trends, and most importantly, how real-time resolution, issue tracking and final analysis capabilities will help you get the most out of your BMC Remedy application.

Break And Networking - 2:00pm - 2:15pm
Compliments of General Mills Inc.

Using BMC/Remedy EIE 7 to populate/update CMDB – 2:15pm - 2:45pm
Kelly Deaver – BMC Corporation
If you are planning on implementing Atrium CMDB you need to be planning how you will get your inventory data in to the CMDB and keep it accurate. Kelly Deaver, with BMC, will discuss how to use BMC Enterprise Integration Engine, Remedy Link for Oracle and Remedy Link for SQL to integrate your automated inventory/discovery product with Atrium to achieve your goal. These products work seamlessly out of the box with BMC Configuration Manager but can also be adapted to your legacy database of inventory information. A basic step by step guide in how to use the products.

Best Practice in Data Import and Configuration for ITSM v7 – 2:45pm – 3:45pm
TuringSMI - Danielle Gillard or Jay Moore - http://www.turingsmi.com/
As a best practices doctrine, enterprise data management is a basic building block for achieving service delivery. Delivering IT services the basic product output from the IT enterprise. Data management best practices encompass defining methodologies and tooling your environment correctly. Best practices is not just about data management strategy, it’s also about the people and processes. In order to put an effective data management solution in place across the enterprise, you need to ensure that all of the separate departments with all of their different politics and ways of working are all going to agree that data management practices should occur in a specific way. It’s your data management strategies that offer you the flexibility in determining how standardized these processes have to get.
Some goals of effective data management best practices include:
• A well-defined process.
• A properly tooled data management system.
• Meaningful data information that enables better directed and more focussed IT decisions.
• Understanding what parts your enterprise is critical to your business services and understanding the priority of each business service.

Wrap-up - 3:45pm - 4:00pm

Post Meeting Get-together - TBA - 4:00pm - ?

For further information on logistics please contact Colin Miller of General Mills at colin.miller@genmills.com or 763-764-5168.

Thanks,
Colin

Edited by Colin Miller (04/16/07 09:37 AM)