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#25 - 12/10/07 03:25 PM
Reporting off by 8hrs
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Mikee
member
Registered: 12/10/07
Posts: 1
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Hello All,
I am using Business Objects to create my reports, and the times are coming over 8 hrs later than they show in the ticket information .. any ideas what would cause that??
Thanks!
PS: we are using AR System 5.1.2
Edited by Mikee (12/10/07 03:25 PM)
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#26 - 01/29/08 10:59 PM
Re: Reporting off by 8hrs
[Re: Mikee]
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Matt Reinfeldt
Administrator
Registered: 11/17/06
Posts: 3
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Probably because Remedy is storing the times in GMT (or other timezone). The Remedy Client tools adjust based on the Timezone they're in or that you have set in your preferences.
I haven't been in Crystal lately, but you should be able to simulate the timezone of your User Tool to get the correct times.
If you don't get it, let me know.
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